COVID-19 Updates

[1 July 2023] 

[Notice] Updated Advisory for Face-to-Face Visitations 

Daily Visiting hours:  

Balestier / Clementi / Marsiling / Simei:      

10am – 1pm and 4pm – 8pm daily (Last slot 7pm)   

Changi  

9am – 12pm and 2pm – 7pm daily (Last slot 6pm)   

UPDATED ADVISORY 

With effect from 1 July 2023, we will resume face-to-face visitations to all wards. 

Visitors are required to make an appointment on our Visitor Appointment Portal in advance before visitation. No walk-ins will be allowed.   

Once visitors arrive, they may proceed to the respective wards for a maximum of one hour. 

BEFORE YOUR VISIT 

From 13 February 2023, each resident is allowed four (4) designated visitors, however only two (2) visitors may enter the ward at one time for a maximum of 1 hour.   

By default, the resident’s guarantors are the designated visitors, plus 2 more appointed visitors (not limited to family members). Non-designated visitors will not be allowed to enter the premises.   

• As of 13 February 2023, ART tests are no longer required.  

• Visitors are required to bring their own surgical masks and have the mask on at all times when on the premises. Please note that a face shield alone is not acceptable for use during your visit. Visitors can use surgical masks with at least 95% bacterial filtration efficiency.  

• We will continue to facilitate video conferencing and telephone calls for residents.  

• Homes can impose stricter limits or testing requirements on visitors of vulnerable/unvaccinated residents and suspend visits if they have an active cluster. Thank you in advance for your understanding.   

DURING YOUR VISIT  

Screening of Visitors    

Please note that entry into the homes will not be allowed in the following instances:   

• Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath and related symptoms.    

• Visitors who have contact history with a Covid positive person in the last 5 days.    

When Visiting the Resident    

• A surgical face mask must be worn at all times. Please take note that a face shield alone is not acceptable for use during your visit. Visitors can use surgical masks with at least 95% bacterial filtration efficiency.  

• Practice hand hygiene when entering and leaving patient areas.  

• Visitors are allowed to buy outside food and feed the residents in designated areas.  

• Visitors are not allowed to consume food inside the home at all times.   

• The Management reserves the right to request visitors found not complying with the above protocols to leave the premises.