COVID-19 Past Updates

In view of the current COVID-19 (Coronavirus Disease 2019) situation in Singapore, it is our duty and responsibility to ensure all our residents and staff are adequately protected.

Past Visitor Advisory

[18 June 2021]

 

With the recent Covid case in our Balestier branch, and with the rise in COVID-19 community cases, there is a need to continue our prevailing visitor management measures in our nursing homes to safeguard the health and well-being of our residents and staff.   

 

Orange Valley Nursing Homes remain closed to visitors until further notice. This is to help reduce the risk of COVID-19 being imported into the nursing homes. 

 

We will only allow communication with our residents to be conducted via telephone or video calls.

 

This enhanced measure has been enforced from 5 June 2021 until further notice.

 

Please rest assured that we will do our best to facilitate your communications to your loved ones in our facilities.

[4 June 2021] 

 

With the rise in COVID-19 community cases, there is a need to further tighten prevailing visitor management measures in Nursing Homes to safeguard the health and well-being of our residents and staff.   

 

In view of the recent cases of community transmission, and in alignment with the Ministry of Health advisory (04/06/2021), Orange Valley Nursing Homes will suspend all face-to-face visitations to NHs from 5 June 2021 until further notice. This will help nursing homes reduce the risk of COVID-19 being imported into the nursing homes. 

 

We will only allow communication with our residents to be conducted via telephone or video calls.

 

This enhanced measure will be enforced from 5 June 2021 until further notice.

 

Please rest assured that we will do our best to facilitate your communications to your loved ones in our facilities.

[22 May 2021] 

 

Updated advisory for face-to-face visits.

 

Please note that the following measures are in place for designated visitors’ face-to-face visits at Orange Valley Nursing Homes, with effect from 22 May 2021. 

 

BEFORE YOUR VISIT

Visitor Protocol

  • Visiting hours are between 10am – 2pm and 4pm – 8pm daily.
  • Each resident will be allowed 2 designated visitors
  • Each resident can only receive one visit every 7 days, at a maximum of one designated visitor per visit. Each visit should not exceed the allocated 30 minutes.
  • Pre-registration for a suitable time slot is required for designated visitors. Visitors are reminded to be punctual for their visit as there are limited visitor spots available per day.
  • Visitors can call the branch or email [email protected] to pre-register. Please ensure that you have a confirmed time slot before your visit.
  • Face-to-face visits will only be conducted in our meeting rooms or multi-purpose halls. Visits in the wards are STRICTLY PROHIBITED.
  • We will continue to facilitate video conferencing and telephone calls for residents.
  • Visitors must wear a surgical mask at all times when on the premises. Visitors are required to bring their own surgical masks for face-to-face visits.
  • Please note that a face shield alone is not acceptable for use during your visit.

 

DURING YOUR VISIT

Screening of Visitors

  • All visitors must undergo compulsory temperature screening, and complete the Visitor Self Declaration form before entry into the homes is permitted.
  • Visitors are required to use SafeEntry to check in and out of the homes.
  • Please note that entry into the homes will not be allowed in the following instances:
    • Visitors with any overseas travel history in the past 14 days. 
    • Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath and related symptoms.
    • Visitors who have been in contact with individuals (a) with Covid-19 or (b) under quarantine or (c) on Stay Home Notice, in the past 14 days.
    • Visitors who have been in contact with declared/known clusters in Singapore, including foreign worker dormitories, hospital clusters and the-like in the past 14 days.
    • Visitors who have recovered from Covid-19 less than 4 weeks prior to the date of the visit.
    • Visitors that have been (1) notified by MOH to be deemed a close contact of a COVID -19 case and asked to go for a COVID-19 swab test or (2) placed on Stay-Home-Notice(SHN), Quarantine Order (QO), phone surveillance (PUPS) or on medical leave (MC), within the last 14 days have been.

 

When Visiting The Resident

  • A face mask must be worn at all times. Please take note that a face shield alone is not acceptable for use during your visit.
  • Practise hand hygiene when entering and leaving patient areas. 
  • Observe safe distancing throughout the premises of the homes. Visitors are not allowed to have close contact with and/or feed the residents. 
  • No outside food is allowed inside the premises.
  • The Management reserves the right to request visitors found not complying with the above protocols to leave the premises.

 

These enhanced measures will be enforced until further notice, in accordance with advisories from the Ministry of Health.

[18 May 2021] 

Updated advisory for face-to-face visits.

 

Please note that the following measures are in place for designated visitors’ face-to-face visits at Orange Valley Nursing Homes, with effect from 18 May 2021.

 

BEFORE YOUR VISIT

Visitor Protocol

  • Visiting hours are between 10am – 2pm and 4pm – 8pm daily.
  • Each resident will be allowed 2 designated visitors
  • Each resident will be allowed to have one scheduled visit with 1 designated visitor for a maximum of 30 mins each time.
  • Pre-registration for a suitable time slot is required for designated visitors. Visitors are reminded to be punctual for their visit as there are limited visitor spots available per day.
  • Visitors can call the branch or email [email protected] to pre-register. Please ensure that you have a confirmed time slot before your visit.
  • Face-to-face visits will only be conducted in our meeting rooms or multi-purpose halls. Visits in the wards are STRICTLY PROHIBITED.
  • We will continue to facilitate video conferencing and telephone calls for residents.
  • Visitors must wear a surgical mask at all times when on the premises. Visitors are required to bring their own surgical masks for face-to-face visits.
  • Please note that a face shield alone is not acceptable for use during your visit.

 

DURING YOUR VISIT

Screening of Visitors

  • All visitors must undergo compulsory temperature screening, and complete the Visitor Self Declaration form before entry into the homes is permitted.
  • Visitors are required to use SafeEntry to check in and out of the homes.
  • Please note that entry into the homes will not be allowed in the following instances:
    • Visitors with any overseas travel history in the past 14 days.
    • Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath and related symptoms.
    • Visitors who have been in contact with individual(s) with Covid-19, and/or are under quarantine or on Stay Home Notice. 
    • Visitors who have been in contact with declared/known clusters in Singapore, including foreign worker dormitories, hospital clusters and the-like in the past 14 days.
    • Visitors who (1) have been to TTSH & TTSH A&E, (2) in close contact with individual(s) from TTSH Covid-19 cluster & (3) in close contact with staff working in TTSH, on or after 18 April 2021  (Regardless of status of Covid-19 vaccination)
    • Visitors who have recovered from Covid-19 less than 4 weeks prior to the date of the visit.

 

When Visiting The Resident

  • A face mask must be worn at all times. Please take note that a face shield alone is not acceptable for use during your visit.
  • Practise hand hygiene when entering and leaving patient areas. 
  • Observe safe distancing throughout the premises of the homes. Visitors are not allowed to have close contact with and/or feed the residents. 
  • No outside food is allowed inside the premises.
  • The Management reserves the right to request visitors found not complying with the above protocols to leave the premises.

 

These enhanced measures will be enforced until further notice, in accordance with advisories from the Ministry of Health.

[6 May 2021] 

Updated advisory for face-to-face visits.

 

Please note that the following measures are in place for designated visitors’ face-to-face visits at Orange Valley Nursing Homes, with effect from 6 May 2021.

 

BEFORE YOUR VISIT

Visitor Protocol

  • Visiting hours are between 10am – 2pm and 4pm – 8pm daily.
  • Each resident will be allowed 2 designated visitors
  • Only 1 designated visitor per resident will be allowed to visit per day for a maximum of 45 mins each time.
  • Pre-registration for a suitable time slot is required for designated visitors. Visitors are reminded to be punctual for their visit as there are limited visitor spots available per day.
  • Visitors can call the branch or email [email protected] to pre-register. Please ensure that you have a confirmed time slot before your visit.
  • Face-to-face visits will only be conducted in our meeting rooms or multi-purpose halls. Visits in the wards are STRICTLY PROHIBITED.
  • We will continue to facilitate video conferencing and telephone calls for residents.
  • Visitors must wear a surgical mask at all times when on the premises. Visitors are required to bring their own surgical masks for face-to-face visits.
  • Please note that a face shield alone is not acceptable for use during your visit.

 

DURING YOUR VISIT

Screening of Visitors

  • All visitors must undergo compulsory temperature screening, and complete the Visitor Self Declaration form before entry into the homes is permitted.
  • Visitors are required to use SafeEntry to check in and out of the homes.
  • Please note that entry into the homes will not be allowed in the following instances:
    • Visitors with any overseas travel history in the past 14 days.
    • Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath and related symptoms.
    • Visitors who have been in contact with individual(s) with Covid-19, and/or are under quarantine or on Stay Home Notice. 
    • Visitors who have been in contact with declared/known clusters in Singapore, including foreign worker dormitories, hospital clusters and the-like in the past 14 days.
    • Visitors who (1) have been to TTSH & TTSH A&E, (2) in close contact with individual(s) from TTSH Covid-19 cluster & (3) in close contact with staff working in TTSH, on or after 18 April 2021  (Regardless of status of Covid-19 vaccination)
    • Visitors who have recovered from Covid-19 less than 4 weeks prior to the date of the visit.

 

When Visiting The Resident

  • A face mask must be worn at all times. Please take note that a face shield alone is not acceptable for use during your visit.
  • Practise hand hygiene when entering and leaving patient areas. 
  • Observe safe distancing throughout the premises of the homes. Visitors are not allowed to have close contact with and/or feed the residents. 
  • No outside food is allowed inside the premises.
  • The Management reserves the right to request visitors found not complying with the above protocols to leave the premises.

 

These enhanced measures will be enforced until further notice, in accordance with advisories from the Ministry of Health.

[11 Jan 2021]

Updated advisory for face-to-face visits.

 

Please note that the following measures are in place for designated visitors’ face-to-face visits at Orange Valley Nursing Homes, with effect from 11 Jan 2021:

 

BEFORE YOUR VISIT

Visitor Protocol

  • Visiting hours are between 10am – 2pm and 4pm – 8pm daily.
  • Each resident will be allowed 4 designated visitors.
  • By default, the resident’s 2 guarantors are currently the designated visitors. 2 more persons (not limited to family members) can be appointed as the resident’s designated visitors.
  • Non-designated visitors will not be allowed to enter the premises.
  • Each resident will be allowed to have one scheduled visit per day with up to 2 designated visitors for a maximum of 45 mins each time.
  • Pre-registration for a suitable time slot is required for designated visitors. Visitors are reminded to be punctual for their visit as there are limited visitor spots available per day, in compliance with MOH guidelines.
  • Visitors can call the branch or email [email protected] to pre-register. Please ensure that you have a confirmed time slot before your visit.
  • Face-to-face visits will only be conducted in our meeting rooms or multi-purpose halls. Visits in the wards are STRICTLY PROHIBITED.
  • We will continue to facilitate video conferencing and telephone calls for residents.
  • Visitors must wear a surgical mask at all times when on the premises. Visitors are required to bring their own surgical masks for face-to-face visits.
  • Please note that a face shield alone is not acceptable for use during your visit.

 

 

DURING YOUR VISIT

Screening of Visitors

  • All visitors must undergo compulsory temperature screening, and complete the Visitor Self Declaration form before entry into the homes is permitted.
  • Visitors are required to use the TraceTogether app or Token to check in and out of the homes.
  • Please note that entry into the homes will not be allowed in the following instances:
    • Visitors with any overseas travel history in the past 14 days. This period could be extended at the discretion of OV management based on the Covid-19 situation in specific overseas jurisdictions.
    • Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath and related symptoms.
    • Visitors who have been in contact with individuals (a) with Covid-19 or (b) under quarantine or (c) on Stay Home Notice, in the past 14 days.
    • Visitors who have been in contact with declared/known clusters in Singapore, including foreign worker dormitories and the like in the past 14 days.
    • Visitors who have recovered from Covid-19 less than 4 weeks prior to the date of the visit.

 

When Visiting The Resident

  • Visitors must wear a surgical mask at all times. Visitors are required to bring their own surgical masks for face-to-face visits.
  • A face shield alone is not acceptable for use during your visit.
  • Practise good hand hygiene when entering and leaving patient areas.
  • Observe safe distancing throughout the premises of the homes. Visitors are not allowed to have any physical contact with and/or feed the residents.
  • No outside food is allowed inside the premises.
  • The Management reserves the right to request visitors found not complying with the above protocols to leave the premises.

 

These enhanced measures will be enforced until further notice, in accordance with advisories from the Ministry of Health.

 

[3 Feb 2021]

Orange Valley Nursing Homes (OV) is committed to protecting our seniors in our care. 

 

Due to the ease of spread of Covid-19 and the potential increase in human interaction during the Lunar New Year festivities, OV will NOT allow home leave for our residents to minimise their risk of infection. 

 

We encourage designated visitors to celebrate the coming Lunar New Year with our residents in our nursing home by booking an appointment slot for visitation. We will also continue to facilitate video conferencing and telephone calls for all residents. 

 

Please contact the branch or email [email protected] to make the necessary arrangements.

 

We seek your kind understanding in working with us to provide a safe environment for our residents.

[31 July 2020]

Updated advisory for face-to-face visits.

 

Please note that the following measures are in place for designated visitors’ face-to-face visits at Orange Valley Nursing Homes, with effect from 31 July 2020:

 

BEFORE YOUR VISIT

Visitor Protocol

  • Visiting hours are now between 10am – 2pm and 4pm – 8pm daily.
  • Each resident will be allowed 4 designated visitors.
  • By default, the resident’s 2 guarantors are currently the designated visitors. 2 more persons (not limited to family members) can now be appointed as the resident’s designated visitors.
  • Non-designated visitors will not be allowed to enter the premises.
  • Only 1 designated visitor per resident will be allowed to visit per day for a maximum of 45 mins each time.
  • Pre-registration for a suitable time slot is required for designated visitors. Visitors are reminded to be punctual for their visit as there are limited visitor spots available per day, in compliance with MOH guidelines.
  • Visitors can call the branch or email [email protected] to pre-register. Please ensure that you have a confirmed time slot before your visit.
  • Face-to-face visits will only be conducted in our meeting rooms or multi-purpose halls. Visits in the wards are STRICTLY PROHIBITED.
  • We will continue to facilitate video conferencing and telephone calls for residents.
  • Visitors must wear a surgical mask at all times when on the premises. Visitors are required to bring their own surgical masks for face-to-face visits.
  • Please note that a face shield alone is not acceptable for use during your visit.

 

 

DURING YOUR VISIT

Screening of Visitors

  • All visitors must undergo compulsory temperature screening, and complete the Visitor Self Declaration form before entry into the homes is permitted.
  • Visitors are required to use SafeEntry to check in and out of the homes.
  • Please note that entry into the homes will not be allowed in the following instances:
    • Visitors with any overseas travel history in the past 14 days.
    • Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath and related symptoms.
    • Visitors who have been in contact with individual(s) with Covid-19, and/or are under quarantine or on Stay Home Notice.
    • Visitors who have been in contact with foreign worker dormitory clusters or have had contact with other declared/known clusters in Singapore.
    • Visitors who have recovered from Covid-19 less than 4 weeks prior to the date of the visit.

When Visiting The Resident

  • Visitors must wear a surgical mask at all times. Visitors are required to bring their own surgical masks for face-to-face visits.
  • A face shield alone is not acceptable for use during your visit.
  • Practise good hand hygiene when entering and leaving patient areas.
  • Observe safe distancing throughout the premises of the homes. Visitors are not allowed to have any physical contact with and/or feed the residents.
  • No outside food is allowed inside the premises.
  • The Management reserves the right to request visitors found not complying with the above protocols to leave the premises.

 

These enhanced measures will be enforced until further notice, in accordance with advisories from the Ministry of Health.

[18 June 2020] 

Face-to-face visits will resume on 19 June. 

 

Please note that face-to-face visits at Orange Valley Nursing Homes will resume in phases. The following measures are in place for designated visitors in Phase 1, with effect from 19 June:

 

BEFORE YOUR VISIT

Visitor Protocol

  • Visiting hours are now between 11am – 2pm and 5pm – 8pm daily.
  • From 19 June, each resident is allowed 2 designated visitors, but only 1 designated visitor per resident will be allowed to visit per day for a maximum of 30 mins each time.
  • By default, the resident’s guarantors are the designated visitors. Non-designated visitors will not be allowed to enter the premises.
  • Pre-registration for a suitable time slot is required for all visitors. Visitors are reminded to be punctual for their visit as there are limited visitor spots available per day, in compliance with MOH guidelines.
  • Visitors can call the branch or email [email protected] to register. Please ensure that you have a confirmed time slot before your visit. 
  • Face-to-face visits will only be conducted in our meeting rooms or multi-purpose halls. Visits in the wards are STRICTLY PROHIBITED
  • Visitors are required to bring their own masks and have the mask on at all times when on the premises. Please note that a face shield alone is not acceptable for use during your visit.
  • We will continue to facilitate video conferencing and telephone calls for residents.  

 

DURING YOUR VISIT

Screening of Visitors

  • All visitors must undergo compulsory temperature screening, and complete the Visitor Self Declaration form before entry into the homes is permitted.
  • Visitors are required to use SafeEntry to check in and out of the homes.
  • Please note that entry into the homes will not be allowed in the following instances:
    • Visitors with any overseas travel history in the past 14 days.
    • Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath and related symptoms.
    • Visitors who have been in contact with individual(s) with Covid-19, and/or are under quarantine or on Stay Home Notice. 
    • Visitors who have been in contact with foreign worker dormitory clusters or have had contact with other declared/known clusters in Singapore.
    • Visitors who have recovered from Covid-19 less than 4 weeks prior to the date of the visit.

 

When Visiting The Resident

  • A face mask must be worn at all times. Please take note that a face shield alone is not acceptable for use during your visit.
  • Practise hand hygiene when entering and leaving patient areas. 
  • Observe safe distancing throughout the premises of the homes. Visitors are not allowed to have close contact with and/or feed the residents. 
  • No outside food is allowed inside the premises.
  • The Management reserves the right to request visitors found not complying with the above protocols to leave the premises.

 

These enhanced measures will be enforced until further notice, in accordance with advisories from the Ministry of Health.

[29 May 2020] 

Face-to-face visitations will remain suspended to protect our residents from the risk of infection. 

 

This enhanced measure will be enforced until further notice, in accordance with the advisory from the Ministry of Health.

 

We will continue to support communications with our residents via telephone or video calls.

 

To get in touch with your loved ones, please contact our branches to arrange for a voice/video call:

Balestier: (65) 6250 6636        Changi : (65) 6545 5977        • Clementi: (65) 6873 9988     Marsiling : (65) 6362 7333          • Simei: (65) 6260 0020 

 

For more information, please visit go.gov.sg/postcb-seniors

[2 April 2020] 

 

As the number of confirmed Covid-19 cases in Singapore rises sharply, the Ministry of Health (MOH) has put into place stricter safe distancing measures, and has advised that people should stay home to stay safe.

 

With immediate effect, Orange Valley Nursing Homes will not permit any face-to-face visitations.

We will only allow communication with our residents to be conducted via telephone or video calls.

 

This enhanced measure will be enforced until 30 April 2020. We will review the situation accordingly thereafter.

 

Please rest assured that we will do our best to facilitate your communications to your loved ones in our facilities.

[16 March 2020] 

 

With effect from 16 March 2020, please note that the following updated measures for all visitors are in place:

 

  • All face-to-face visitations shall be conducted at our meeting rooms/multi-purpose hall only. Access to bedside visitation will be granted on a case-by-case basis.
  • Limited to 1 visitor for each resident at one time. Visiting hours are strictly from 8.30am to 8.30pm daily. Limited to maximum of 2 hours each visit.
  • Visitors with any overseas travel history in the past 14 days will not be allowed to enter our nursing homes. This includes but is not limited to Mainland China, France, Germany, Italy, Iran, South Korea, Spain, ASEAN countries (Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand and Vietnam), Japan, Switzerland, and the United Kingdom*.
  • Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath, will not be allowed to enter our nursing homes.
  • Visitors who have been in contact with individual(s) with COVID 19 will not be allowed to enter our nursing homes.

 

All health and travel declarations must be made accurately for the safety of all residents.

* Affected countries will be based on current government advisories. Visit moh.gov.sg/covid-19 to get the latest information.

[4 March 2020] 

 

With effect from 4 March 2020, visitors who have been to Mainland China, Iran, northern Italy or South Korea in the last 14 days will not be allowed to enter our facilities.

 

Please note that the following updated measures for all visitors are in place:

  • Limited to 1 visitor per resident.
  • Visitors with a travel history to Mainland China, Iran, northern Italy or South Korea, in the last 14 days will not be allowed to enter our nursing homes.
  • Visitors with presence of any cough, fever (37.5°C and above), flu will not be allowed to enter our nursing homes.

 

All health and travel declarations must be made accurately for the safety of all residents.

[25 February 2020] 

 

With effect from 25 February 2020, visitors who have been to Mainland China, or to Daegu City or Cheongdo County in South Korea, in the last 14 days will not be allowed to enter our facilities.

 

Please note that the following updated measures for all visitors are in place:

  • Limited to 1 visitor per resident.
  • Visitors with a travel history to Mainland China, or to Daegu City or Cheongdo County in South Korea, in the last 14 days will not be allowed to enter our nursing homes.
  • Visitors with presence of any cough, fever (37.5°C and above), flu will not be allowed to enter our nursing homes.

[7 February 2020] 

 

With effect from 7 February 2020, the number of visitors will be limited to 1 visitor per resident in addition to the current measurements in place.

 

Please note that the following updated measures for all visitors are in place:

  • Limited to 1 visitor per resident.
  • Visitors with a travel history to mainland China in the last 14 days will not be allowed to enter our nursing homes.
  • Visitors with presence of any cough, fever (37.5°C and above), flu will not be allowed to enter our nursing homes.

[29 January 2020] 

 

With effect from 29 January 2020, all visitors to our nursing home will have to complete a travel declaration form.

 

Please note that the following measures for all visitors are in placed:

  • Visitors with a travel history to mainland China in the last 14 days and/or;
  • Visitors with presence of any cough, fever (37.5°C and above), flu,

will not be allowed to enter our nursing homes.

Public Statement

[10 June 2020] 

Orange Valley’s Public Statement

 

Please click here to view the Public Statement

Update to Family Members

[9 May 2020] 

COVID-19 Testing of NH Residents

 

As part of MOH’s efforts to protect seniors in NHs, all staff and residents of NHs will be tested for COVID-19.  Our staff have been tested and are all negative, and we are now moving on to testing our residents.  Beyond this round of tests for residents, we intend to test staff and residents on an ongoing basis as part of our efforts to protect seniors.

 

The COVID-19 test will be done by trained personnel.  It will be done in the same way as the tests in hospitals and polyclinics.  A swab will be used to extract a sample from your loved one’s nose or throat, which will be sent to a lab to be tested for COVID-19.  The swab process takes no more than a few minutes.  Our staff will ensure that your loved one is kept comfortable.

 

The results for the test will usually come back within 48 hours. We will inform you if the test result is positive.

 

Orange Valley Nursing Homes will continue to take precautions as advised by MOH-AIC to keep our residents and staff safe.

 

For more information, please visit go.gov.sg/supportforseniors