COVID-19 Past Updates

In view of the current COVID-19 (Coronavirus Disease 2019) situation in Singapore, it is our duty and responsibility to ensure all our residents and staff are adequately protected.

Past Visitor Advisory

[18 June 2020] 

Face-to-face visits will resume on 19 June. 

 

Please note that face-to-face visits at Orange Valley Nursing Homes will resume in phases. The following measures are in place for designated visitors in Phase 1, with effect from 19 June:

 

BEFORE YOUR VISIT

Visitor Protocol

  • Visiting hours are now between 11am – 2pm and 5pm – 8pm daily.
  • From 19 June, each resident is allowed 2 designated visitors, but only 1 designated visitor per resident will be allowed to visit per day for a maximum of 30 mins each time.
  • By default, the resident’s guarantors are the designated visitors. Non-designated visitors will not be allowed to enter the premises.
  • Pre-registration for a suitable time slot is required for all visitors. Visitors are reminded to be punctual for their visit as there are limited visitor spots available per day, in compliance with MOH guidelines.
  • Visitors can call the branch or email enquiry@orangevalley.sg to register. Please ensure that you have a confirmed time slot before your visit. 
  • Face-to-face visits will only be conducted in our meeting rooms or multi-purpose halls. Visits in the wards are STRICTLY PROHIBITED
  • Visitors are required to bring their own masks and have the mask on at all times when on the premises. Please note that a face shield alone is not acceptable for use during your visit.
  • We will continue to facilitate video conferencing and telephone calls for residents.  

 

DURING YOUR VISIT

Screening of Visitors

  • All visitors must undergo compulsory temperature screening, and complete the Visitor Self Declaration form before entry into the homes is permitted.
  • Visitors are required to use SafeEntry to check in and out of the homes.
  • Please note that entry into the homes will not be allowed in the following instances:
    • Visitors with any overseas travel history in the past 14 days.
    • Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath and related symptoms.
    • Visitors who have been in contact with individual(s) with Covid-19, and/or are under quarantine or on Stay Home Notice. 
    • Visitors who have been in contact with foreign worker dormitory clusters or have had contact with other declared/known clusters in Singapore.
    • Visitors who have recovered from Covid-19 less than 4 weeks prior to the date of the visit.

 

When Visiting The Resident

  • A face mask must be worn at all times. Please take note that a face shield alone is not acceptable for use during your visit.
  • Practise hand hygiene when entering and leaving patient areas. 
  • Observe safe distancing throughout the premises of the homes. Visitors are not allowed to have close contact with and/or feed the residents. 
  • No outside food is allowed inside the premises.
  • The Management reserves the right to request visitors found not complying with the above protocols to leave the premises.

 

These enhanced measures will be enforced until further notice, in accordance with advisories from the Ministry of Health.

[29 May 2020] 

Face-to-face visitations will remain suspended to protect our residents from the risk of infection. 

 

This enhanced measure will be enforced until further notice, in accordance with the advisory from the Ministry of Health.

 

We will continue to support communications with our residents via telephone or video calls.

 

To get in touch with your loved ones, please contact our branches to arrange for a voice/video call:

Balestier: (65) 6250 6636        Changi : (65) 6545 5977        • Clementi: (65) 6873 9988     Marsiling : (65) 6362 7333          • Simei: (65) 6260 0020 

 

For more information, please visit go.gov.sg/postcb-seniors

旺年护理之家将继续禁止探访,以降低住户感染风险。

 

我们将根据卫生部的指示,继续采取这项加强防范措施,直至另行通知为止。

 

我们鼓励您通过电话或视像与我们的住户保持联系。

 

如果要与您的亲人联系,请联络我们的疗养院,以便安排语音或视像通话:

• 马里士他:(65) 6250 6636      • 樟宜:(65) 6545 5977    • 金文泰:(65) 6873 9988
• 马西岭:(65) 6362 7333    • 四美:(65) 6260 0020

 

欲知更多详情,请浏览go.gov.sg/postcb-seniors

Lawatan secara bersemuka akan kekal digantung untuk melindungi warga emas daripada risiko jangkitan.

 

Langkah dipertingkatkan ini akan dikuatkuasakan sehingga notis lanjut, berdasarkan dengan nasihat Kementerian Kesihatan.

 

Kami akan terus menyokong perhubungan dengan para penghuni melalui panggilan telefon atau panggilan video.

 

Untuk menghubungi orang-orang tersayang, sila hubungi cawangan kami untuk mengatur panggilan suara/video.

Balestier: (65) 6250 6636        Changi : (65) 6545 5977        • Clementi: (65) 6873 9988     Marsiling : (65) 6362 7333          • Simei: (65) 6260 0020 

 

Bagi maklumat lanjut, sila layari go.gov.sg/postcb-seniors

[2 April 2020] 

 

As the number of confirmed Covid-19 cases in Singapore rises sharply, the Ministry of Health (MOH) has put into place stricter safe distancing measures, and has advised that people should stay home to stay safe.

 

With immediate effect, Orange Valley Nursing Homes will not permit any face-to-face visitations.

We will only allow communication with our residents to be conducted via telephone or video calls.

 

This enhanced measure will be enforced until 30 April 2020. We will review the situation accordingly thereafter.

 

Please rest assured that we will do our best to facilitate your communications to your loved ones in our facilities.

[16 March 2020] 

 

With effect from 16 March 2020, please note that the following updated measures for all visitors are in place:

 

  • All face-to-face visitations shall be conducted at our meeting rooms/multi-purpose hall only. Access to bedside visitation will be granted on a case-by-case basis.
  • Limited to 1 visitor for each resident at one time. Visiting hours are strictly from 8.30am to 8.30pm daily. Limited to maximum of 2 hours each visit.
  • Visitors with any overseas travel history in the past 14 days will not be allowed to enter our nursing homes. This includes but is not limited to Mainland China, France, Germany, Italy, Iran, South Korea, Spain, ASEAN countries (Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand and Vietnam), Japan, Switzerland, and the United Kingdom*.
  • Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath, will not be allowed to enter our nursing homes.
  • Visitors who have been in contact with individual(s) with COVID 19 will not be allowed to enter our nursing homes.

 

All health and travel declarations must be made accurately for the safety of all residents.

* Affected countries will be based on current government advisories. Visit moh.gov.sg/covid-19 to get the latest information.

[4 March 2020] 

 

With effect from 4 March 2020, visitors who have been to Mainland China, Iran, northern Italy or South Korea in the last 14 days will not be allowed to enter our facilities.

 

Please note that the following updated measures for all visitors are in place:

  • Limited to 1 visitor per resident.
  • Visitors with a travel history to Mainland China, Iran, northern Italy or South Korea, in the last 14 days will not be allowed to enter our nursing homes.
  • Visitors with presence of any cough, fever (37.5°C and above), flu will not be allowed to enter our nursing homes.

 

All health and travel declarations must be made accurately for the safety of all residents.

[25 February 2020] 

 

With effect from 25 February 2020, visitors who have been to Mainland China, or to Daegu City or Cheongdo County in South Korea, in the last 14 days will not be allowed to enter our facilities.

 

Please note that the following updated measures for all visitors are in place:

  • Limited to 1 visitor per resident.
  • Visitors with a travel history to Mainland China, or to Daegu City or Cheongdo County in South Korea, in the last 14 days will not be allowed to enter our nursing homes.
  • Visitors with presence of any cough, fever (37.5°C and above), flu will not be allowed to enter our nursing homes.

[7 February 2020] 

 

With effect from 7 February 2020, the number of visitors will be limited to 1 visitor per resident in addition to the current measurements in place.

 

Please note that the following updated measures for all visitors are in place:

  • Limited to 1 visitor per resident.
  • Visitors with a travel history to mainland China in the last 14 days will not be allowed to enter our nursing homes.
  • Visitors with presence of any cough, fever (37.5°C and above), flu will not be allowed to enter our nursing homes.

[29 January 2020] 

 

With effect from 29 January 2020, all visitors to our nursing home will have to complete a travel declaration form.

 

Please note that the following measures for all visitors are in placed:

  • Visitors with a travel history to mainland China in the last 14 days and/or;
  • Visitors with presence of any cough, fever (37.5°C and above), flu,

will not be allowed to enter our nursing homes.

Public Statement

[21 May 2020] 

Orange Valley’s Public Statement

 

Please click here to view the Public Statement

Update to Family Members

[9 May 2020] 

COVID-19 Testing of NH Residents

 

As part of MOH’s efforts to protect seniors in NHs, all staff and residents of NHs will be tested for COVID-19.  Our staff have been tested and are all negative, and we are now moving on to testing our residents.  Beyond this round of tests for residents, we intend to test staff and residents on an ongoing basis as part of our efforts to protect seniors.

 

The COVID-19 test will be done by trained personnel.  It will be done in the same way as the tests in hospitals and polyclinics.  A swab will be used to extract a sample from your loved one’s nose or throat, which will be sent to a lab to be tested for COVID-19.  The swab process takes no more than a few minutes.  Our staff will ensure that your loved one is kept comfortable.

 

The results for the test will usually come back within 48 hours. We will inform you if the test result is positive.

 

Orange Valley Nursing Homes will continue to take precautions as advised by MOH-AIC to keep our residents and staff safe.

 

For more information, please visit go.gov.sg/supportforseniors