COVID-19 Frequently Asked Questions (FAQ)

The Multi-Ministry Taskforce announced calibrated adjustments in the Stabilisation Phase to prepare for a safe re-opening without compromising the wellbeing of the vulnerable members of our community. To better protect the unvaccinated who are at higher risk of infection and severe illness, Vaccination-Differentiated Safe Management Measures (VDS) will be introduced in Homes. From 29 November 2021, face-to-face visitations will resume for fully-vaccinated (“FV”) in-person visits to Orange Valley Nursing Homes.


Given the residential setting in Nursing Homes and that unvaccinated (“UV”) residents are likely to suffer worse outcomes than their vaccinated counterparts if they contract COVID-19, visits to Nursing Homes will resume only for fully vaccinated (“FV”) persons (i.e. both the resident and the visitor must be FV). For more information, please visit MOH:


Each FV resident will be allowed 3 designated FV visitors, maximum of 1 visitation per week. Non-designated FV visitors will not be allowed to enter the premises.


Only 1 designated FV visitor per FV resident will be allowed per visit per day for a maximum of 30 mins each time. The same designated FV visitor must have an interval of 10 days before their next visitation.


Pre-registration is required for designated FV visitors. Visitors are reminded to be punctual for their visit as there are limited visitor spots available per day, in compliance with MOH guidelines.


Visitors can call the branch or email [email protected] to pre-register. Please ensure that you have a confirmed time slot before your visit.

A guarantor may transfer his/her rights as a designated visitor by completing an authorisation form available from Orange Valley Nursing Homes.


Once you have transferred your rights as a designated visitor, you will not be allowed to change the designated visitor.

Only designated FV visitors who pre-register are allowed entry into Orange Valley Nursing Homes. Non-designated FV visitors will not be allowed entry into the premises.

All visitors are required to use the TraceTogether app or Token to check in and out of our nursing homes for contact tracing purposes.


Visitors will need to perform ART at their own home prior to visiting residents in OVNH. Evidence of a negative ART result and full vaccination status are mandatory requirements before allowed entry to OVNH.


Visitors who have recovered from Covid-19 will need to show evidence that they have been discharged from Home Recovery Program (HRP).


Please note that entry into the premises will strictly not be allowed in the following instances:

  • Visitors with any overseas travel history in the past 14 days. This period could be extended at the discretion of OV management based on the Covid-19 situation in specific overseas jurisdictions.
  • Visitors with presence of any cough, fever (37.5 °C and above), flu, shortness of breath and related symptoms.
  • Visitors who have been in contact with individuals (a) with Covid-19 or (b) under quarantine or (c) on Stay Home Notice, in the past 14 days.
  • Visitors who have been in contact with declared/known clusters in Singapore, including foreign worker dormitories, hospital clusters and the like in the past 14 days.
  • Visitors who have recovered from Covid-19 less than 4 weeks prior to the date of the visit.
  • Visitors that have been (1) notified by MOH to be deemed a close contact of a COVID -19 case and asked to go for a COVID-19 swab test or (2) placed on Stay-Home-Notice (SHN), Health Risk Warning (HRW), Home Recovery Program (HRP) or on medical leave (MC), within the last 14 days.

Visitors who are permitted to enter Orange Valley must wear a surgical mask at all times while on the premises. Visitors are required to bring their own surgical masks.


A face shield alone is not acceptable for use during face-to-face visits.


Visitors are not allowed to have any physical contact with and/or feed the residents.


You are also advised to practise good hand hygiene and to use the hand sanitisers provided in the homes. Please observe safe distancing of at least one metre when visiting to minimise the risk of infection.

We will continue to facilitate communication with residents through telephone and video calls.


Please contact our branches to arrange for a phone or video call :

  • Balestier: (65) 6250 6636    • Changi : (65) 6545 5977
  • Clementi: (65) 6873 9988    • Marsiling : (65) 6362 7333      
  • Simei: (65) 6260 0020

Please take note that outside food is not allowed inside the premises.

As we place your loved one and all of our residents’ health and well-being as our utmost priority, it is necessary to prohibit face-to-face visits in the wards.


** We will exercise flexibility on compassionate grounds, if the resident is critically ill and on the DIL list.


If you have any concerns, please contact us at [email protected]

Residents of Orange Valley are not allowed to be on home leave until further notice in order to minimise their risk of infection from the community.


This is due to the ease of spread of Covid-19, and the severity of the illness that may occur in the elderly and people with multiple underlying health conditions if infected with the virus.

Staff and residents of Orange Valley Nursing Homes have been tested for Covid-19, in line with MOH’s efforts to protect seniors in nursing homes.

In addition, all of our homes have been taking the following precautionary measures in line with advisories from AIC and MOH:

  • Residents’ temperatures are taken daily.
  • Residents are monitored closely, and those with a fever and/or exhibit flu-like symptoms are isolated and/or sent to A&E immediately.
  • Newly admitted residents and residents who are discharged from hospital without being swabbed will be tested for Covid-19.
  • All staff are tested with the Antigen Rapid Test (ART) twice weekly.
  • All staff are restricted from travelling overseas.
  • Staff who are unwell will be relieved from their duties, and isolated immediately.
  • Residents and staff strictly adhere to split-zone requirements with no cross-deployment of staff within the homes. Staff must wear a mask at all times in the nursing homes.
  • The frequency of environmental cleaning to wards, toilets and common areas like dining area, lifts, handrails, door knobs, etc has been increased at all Orange Valley Nursing Homes.
  • Activities involving outsiders, such as volunteers and pet therapy vendors, have been suspended until further notice.

If you have any queries or concerns, please feel free to contact Orange Valley’s Quality & Regulatory Affairs Department at [email protected]

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