COVID-19 Frequently Asked Questions (FAQ)

We encourage you to consider making phone calls or video-calls to keep in contact with your family members at Orange Valley.

We would be happy to assist and facilitate scheduled video-calls.

The number of visitors per resident will be limited to ONE person at a time, for a maximum stay of two hours.

Yes, she is counted as one visitor. She will have to undergo the compulsory temperature screening, and complete the Visitor Self Declaration form before being permitted entry into the home.

Our visiting hours are from 8.30am to 8.30pm daily.

Visitors must undergo compulsory temperature screening, and complete the Visitor Self Declaration form. Please be informed that under the Infectious Disease Act, it is an offence to provide false information in the Visitor Self Declaration form.

Entry into the premises will not be allowed in the following instances:

1. Visitors who are unwell with a temperature of >=37.5℃ and/or exhibiting respiratory symptoms, e.g. cough, shortness of breath etc.

2. Visitors who have had contact with individual(s) with Covid-19 or who have had contact with declared/known clusters in Singapore.

3. Visitors with any overseas travel history in the last 14 days. This includes but is not limited to Mainland China, France, Germany, Italy, Iran, South Korea, Spain, ASEAN countries (Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand and Vietnam), Japan, Switzerland, and the United Kingdom*.

Visitors who are permitted to enter Orange Valley should wear a face mask while on the premises, and adopt good personal hygiene practices at all times.

*Countries listed are based on current government advisories. Please visit https://www.moh.gov.sg/covid-19 to obtain the latest information.

Visitors permitted face-to-face visits will be issued face masks.

Visitors are advised to use the hand sanitizers provided at the facility, and to observe social-distancing of at least one metre during the visit to minimise the risk of infection.

Residents of Orange Valley are not allowed to be on home leave during this period in order to minimise their risk of infection from the community.

This is due to the ease of spread of Covid-19, and the severity of the illness that may occur in the elderly and people with multiple underlying health conditions if infected with the virus.

We will do our best to assess bedside visitation requests on a case-by-case basis. Please contact us at enquiry@orangevalley.sg to make the necessary arrangements.

• The frequency of environmental cleaning to wards, toilets and common areas like dining area, lifts, handrails, door knobs, etc has been increased at all Orange Valley Nursing Homes.

• Residents’ temperatures will be taken twice daily between 6 am and 6 pm. Residents will be monitored closely, and those exhibiting flu-like symptoms will be isolated and/or sent to the A&E immediately.

• All staff will take their temperature twice a day. Staff who are unwell will be relieved from their duties.

• All activities involving outsiders, such as volunteers and pet therapy vendors, have been suspended until further notice.

• All staff have been informed to defer overseas travel until further notice.

If you have any queries or concerns, please feel free to contact Orange Valley’s Quality & Regulatory Affairs Department at enquiry@orangevalley.sg.