Effective communication between nursing homes and families plays a crucial role in delivering personalised and compassionate care to our loved ones. While nursing homes generally follow standard practices, Orange Valley Nursing Home takes additional steps to keep families well informed and closely connected.
Primary Point of Contact
In most nursing homes, a dedicated staff member such as a nurse manager or care-coordinator serves as the main liaison for families, providing updates and answering questions to ensure smooth communication between the care team and relatives.
At Orange Valley, every resident is supported by a dedicated care team, and the staff nurse serves as the main point of contact for family members. As the person closely involved in the resident’s daily care, the staff nurse is best positioned to provide timely and accurate updates.
Frequency and Methods of Updates
Families typically receive information through routine care reviews, phone calls, and emails. These updates focus on the resident’s health, behaviour, and any changes to care plans, helping families stay informed and reassured.
Orange Valley upholds these communication standards and enhances them by using phone calls and emails, along with dedicated group chats for family members, where appropriate, to share regular updates and photos, and to respond to queries more efficiently. This helps families stay connected and informed in real-time, especially if they are unable to visit frequently.
Whether it’s through a quick check-in or a detailed care update, our goal is to keep families informed, involved, and reassured every step of the way.
Encouraging Family Involvement
A nursing home that fosters open, compassionate communication and maintains transparent, accessible points of contact often reflects a culture deeply committed to trust, respect, and partnership. Choosing such a home can provide families with confidence and peace of mind throughout their loved one’s care journey.
Ready to Learn More?
If clear, compassionate communication is a priority when choosing a nursing home, Orange Valley is here to support that journey. Reach out to find out more about our care approach, speak with our team, or schedule a visit to experience our environment firsthand. Contact us or book a tour today.