Your Personal Data
your name, NRIC, passport or other identification number, telephone number(s), mailing address, email address and any other information relating to you which you have provided us in any forms you may have submitted to us, or in other forms of interaction with you;
photographs, video footages and audio recordings
information about your use of OVNH’s website and services, including cookies, IP address, subscription account details and membership details, but only to the extent that OVNH may identify you from such information;
your employment history, education background, and income levels;
your payment related information, such as your bank account or credit card information, and your credit history; and
information about your usage of and interaction with our website and/or services including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our website.
Collection of Personal Data
Generally, OVNH collects your Personal Data in the following ways:
when you submit forms relating to any of our products or services;
when you register for or use any of our services on websites owned or operated by us or when you register as a member of websites owned and/or operated by us, or use services on such websites;
when you interact with our customer service officers;
when you use some of our services;
when you establish any online accounts with us;
when you request that we contact you;
when you are contacted by, and respond to, our marketing representatives and agents;
when you respond to our request for additional Personal Data
when you ask to be included in an email or other mailing list;
when you respond to our promotions and other initiatives;
when you submit a job application or a scholarship application;
when you enter into tenancy agreements with us;
when we receive references from business partners and third parties, for example, where you have been referred by them;
via CCTV cameras while you are within our premises
when you submit your Personal Data to us for any other reason.
When you browse our website, you generally do so anonymously but please see the section below on cookies.
If you provide us with any Personal Data relating to a third party (e.g. information of spouse, children, parents, employees and/or authorised representatives), by submitting such information to us, you represent to us that you have obtained the consent of the third party to you providing us with their Personal Data for the respective purposes.
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.
Purposes for the Collection, Use and Disclosure of Your Personal Data
Generally, OVNH collects, uses and discloses your Personal Data for the following purposes:
responding to your queries and requests and responding to complaints;
managing the infrastructure and business operations of OVNH and complying with internal policies and procedures;
facilitating business asset transactions (which may extend to any merger, acquisition or asset sale;
matching any Personal Data held which relates to you for any of the purposes listed herein;
verifying your identity;
preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks;
protecting and enforcing our contractual and legal rights and obligations;
conducting audits, reviews and analysis of our internal processes, action planning and managing commercial risks;
to monitor and provide treatment and care, preventing, detecting and investigating crime, managing the safety and security of you, our premises and services and to aid in investigations in the even of any incidents (including but not limited to carrying out CCTV surveillance and conducting security clearances)
compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and/or
any other purpose relating to any of the above.
In addition, OVNH may collect, use and disclose your Personal Data for the following purposes, depending on the nature of our relationship with you:
If you have a subscription or membership account with us:
to maintain your account with us;
to verify and process your personal particulars and payments in relation to provision of Online Subscription Service;
to provide you with the goods and services which you have signed up for;
communicating with you to inform you of changes and development to OVNH policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to products and services offered to you;
resolving complaints and handling requests and enquiries;
conducting market research for statistical, profiling and statistical analysis for the improvement of services provided to you; and
the processing of your Personal Data in relation to any of the purposes stated above.
If you are a prospective tenant or a tenant:
conducting appropriate due diligence checks to ensure suitability of tenant;
preparation of documentation, including letters of offer, other relevant leasing documentation and applications for any relevant licences which may be required; and
any other purpose directly relating to any of the above.
If you submit an application to us as a candidate for employment or an internship:
processing your application including pre-recruitment checks;
providing or obtaining employee references or other references where relevant for background screening/vetting;
collecting information about your suitability for the position applied for;
organising training and staff development programs;
assessing your performance;
administrating benefits and payroll processing;
providing you with tools to facilitate or as required for you to do your job;
communicating with you as required by OVNH to comply with its policies and processes, including for business continuity purposes; and
any other purposes relating to the aforesaid.
In addition, where permitted under the Act, OVNH may also collect, use and disclose your Personal Data for the following purposes (which we may describe in our documents and agreements as "Additional Purposes" for the handling of Personal Data):
providing services, products and benefits to you, including promotions;
matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of products and services, whether by OVNH or other third parties;
sending you details of products, services, special offers and rewards, either to our customers generally, or of particular products and services which may be of interest to you; and
conducting market research, understanding and determining customer location, preferences and demographics for us to review, develop and improve our products, services and also develop special offers and marketing programmes.
If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, OVNH may contact you using such Singapore telephone number(s) (including via voice calls, sms, fax or other means) with information about our products and services (including discounts and special offers).
In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, then we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
You also consent to the collection, use and disclosure of your Personal Data by OVNH in connection with any transaction relating to the acquisition, divestment, securisation, amalgamation, listing or other transaction relating to any interest in OVNH, the shares or assets of OVNH, and any other corporate transaction involving OVNH, including any evaluation or due diligence relating thereto, as well as to the collection, use and disclosure of such information by the counterpart(ies) thereto for the same purposes, and the provision of goods and services by such counterpart(ies) following such transaction, as may be relevant.
Disclosure of Personal Data
OVNH will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, this Personal Data may be disclosed, for the purposes listed above (where applicable), to the following third parties, whether they are located overseas or in Singapore:
agents, contractors or third party service providers who provide operational services to OVNH, such as telecommunications, information technology, payment, payroll, processing, training, market research, newspaper vendor services, newspaper delivery services, storage, archival or other services to OVNH;
vendors or any third party business partners who offer goods and services or sponsor contests or other promotional programs on OVNH’s sites, whether in conjunction with us or not;
external business and charity partners in relation to corporate promotional events;
the Credit Bureau, or in the event of default or disputes, any debt collection agencies or dispute resolution centres;
any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale;
anyone to whom we transfer or may transfer our rights and duties;
banks, credit card companies and their respective service providers;
our professional advisors such as our auditors and lawyers;
relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority; and
any other party to whom you authorise us to disclose your personal data
When you interact with us on our websites, we may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on the website and common entry and exit points into website.
OVNH uses "cookies", where a small data file is sent to your browser to store and track Aggregate Information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites.
OVNH may use an independent company (the “Third Party Market Research Company”) to measure and analyse the Internet usage across OVNH web sites. OVNH uses the Third Party Market Research Company’s services to collect the following core information on the usage of our web sites, including:
The number of page views (or page impressions) that occur on OVNH web sites;
The number of unique visitors to OVNH web sites;
How long these unique visitors (on average) spend on OVNH web sites when they do visit; and
Common entry and exit points into OVNH web sites.
This information is aggregated by the Third Party Market Research Company and provided to OVNH to assist in analysing the usage of OVNH web sites. Such data is also accessible by media organizations and research companies, for the purpose of conducting industry comparisons with other Internet portals.
Pages on OVNH web sites may be coded with software which enables the Third Party Market Research Company to track visitors to our web sites.
Our website may contain links to other websites operated by third parties, such as our business partners. We are not responsible for the privacy practices of websites operated by third parties that are linked to our website. We encourage you to learn about the privacy policies of such third party websites. Some of these third party websites may be co-branded with our logo or trademark, even though they are not operated or maintained by us. Once you have left our website, you should check the applicable terms, conditions and policies of the third party website to determine how they will handle any information they collect from you.
Withdrawal, Access and Correction of your Personal Data
Should you wish to withdraw consent to use of your Personal Data or obtain access to or make corrections to your Personal Data records, please log in to the relevant account through which the Personal Data was provided, if any, failing which please contact the relevant Personal Data Protection Officer, contact details of which are found in the Personal Data Protection Statement or similar document elsewhere on the relevant OVNH website.
Please note that if your Personal Data has been provided to us by a third party, you should contact such party directly to make any queries, feedback, and access and correction requests to OVNH on your behalf.
Please note that if you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, OVNH may not be in a position to continue to provide its products or services to you or administer any contractual relationship in place, and this may also result in the termination of any agreements with OVNH and your being in breach of your contractual obligations or undertakings, and OVNH’s legal rights and remedies in such event are expressly reserved.